Directly
Date | Investors | Amount | Round |
---|---|---|---|
- | N/A | - | |
N/A | Seed | ||
$2.8m | Seed | ||
$10.0m | Series A | ||
$3.0m | Debt | ||
$20.0m | Series B | ||
$20.0m | Late VC | ||
* | $11.0m | Late VC | |
Total Funding | AUD98.6m |
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EditDirectly, Inc. operates in the AI and customer service automation market, providing a platform that leverages machine learning to deliver peer-reviewed and A/B tested answers to repetitive customer questions. The company serves a diverse range of clients, including large enterprises and customer service departments, aiming to improve efficiency and customer satisfaction. Directly's business model focuses on subscription-based services and transaction fees, generating revenue by offering scalable solutions that can dynamically adjust to varying volumes of customer inquiries. The platform also includes a rigorous vetting process for onboarding new experts and maintains high-quality standards through automated quality controls. Additionally, Directly offers international support in 100 languages, utilizing both fluent experts and AI-powered machine translation to ensure comprehensive global coverage. The company recently transitioned its OnDemand business to CSS Corp, continuing to support it during a transitional period.
Keywords: AI, machine learning, customer service, automation, peer-reviewed answers, global support, quality assurance, scalable solutions, subscription-based, transaction fees.