Freshworks Inc. is a software company that provides a suite of customer engagement solutions designed to help businesses of all sizes manage customer interactions and internal processes more effectively. The company operates in the customer relationship management (CRM) market, offering products that cater to customer support, sales, marketing, IT service management, and human resources. Freshworks serves a diverse range of clients, from small and medium-sized enterprises (SMEs) to large corporations, across various industries including technology, retail, healthcare, and finance.

Freshworks' business model is based on a subscription-based software-as-a-service (SaaS) platform. Customers pay a recurring fee to access the company's cloud-based applications, which are designed to be easy to use and quick to deploy. The company generates revenue through tiered pricing plans that offer different levels of features and services, allowing businesses to choose the plan that best fits their needs.

The company’s core products include Freshdesk for customer support, Freshsales for sales automation, Freshmarketer for marketing automation, Freshservice for IT service management, and Freshteam for human resources management. These products are integrated into a single platform, enabling seamless data flow and collaboration across different departments within an organization.

Freshworks also offers a marketplace for third-party integrations and applications, allowing customers to extend the functionality of their Freshworks products. This ecosystem approach helps businesses customize their solutions to better meet their specific needs.

Keywords: CRM, SaaS, customer support, sales automation, marketing automation, IT service management, human resources, cloud-based, subscription model, business software.