Icreon is a digital innovation agency that leverages a design-thinking approach to help businesses improve their operations and deliver sophisticated digital experiences. The company's primary focus is on understanding the needs of its clients' audience to create a seamless customer experience across all channels. This is done in the backdrop of consistent consumer behavioral shifts, which means they adapt their strategies based on changing consumer behaviors.

Their clients include industry leaders who trust them to transform their business operations and digital experiences. One of their notable partnerships is with David Zwirner, where they translated the immersive art gallery experience into the digital space. This required the right technology, mindset, process, and imagination.

Icreon operates in the digital transformation market, serving businesses that are looking to innovate and adapt to the digital world. They offer a digital maturity evaluation, which is a self-reflective assessment that provides valuable insight about an organization's readiness for digital transformation. This assessment identifies gaps between current and desired states and opportunities for improvement.

Their business model is service-based, meaning they make money by providing digital transformation services to their clients. These services include designing and implementing digital strategies, conducting digital health checks, and providing digital transformation assessments.

Keywords: Digital Innovation, Design-Thinking, Customer Experience, Consumer Behavioral Shifts, Business Operations, Digital Experiences, Digital Transformation, Digital Maturity Evaluation, Service-Based Business Model, Digital Strategy.