SimplyBox, operating under the brand name Moxie, specializes in digital customer engagement solutions designed to enhance the eCommerce experience. The company's flagship product, Moxie Concierge, is a comprehensive suite of customer assistance tools that anticipate user needs and guide them through their online journey with helpful snippets of information. Moxie serves a diverse range of clients, primarily in the eCommerce sector, aiming to make online shopping more personable, helpful, and inviting. The company operates in the digital customer service market, focusing on improving customer experience and increasing conversion rates for online businesses.

Moxie's business model revolves around providing a subscription-based software-as-a-service (SaaS) platform. The company generates revenue through subscription fees paid by businesses that utilize its digital guidance tools to enhance their customer service capabilities. Moxie has received multiple industry awards, including the CRM Excellence Award and several Stevie Awards for Sales and Customer Service, highlighting its effectiveness and innovation in the field.

Keywords: digital guidance, eCommerce, customer engagement, Moxie Concierge, SaaS, online shopping, customer assistance, conversion rates, CRM awards, sales boosting.